⚠️ ACTION REQUIRED: This is a template page. Please update this content with your specific business details, contact information, and policies before launching your store. Delete this notice once you have customised the page.
Digital Products - Important Information
Please read this policy carefully before making a purchase. Due to the nature of digital products, our refund policy differs from physical goods.
Our Refund Policy
Because digital products can be downloaded and copied instantly, we generally do not offer refunds once a product has been downloaded.
When We May Offer Refunds
We will consider refunds in the following circumstances:
- Technical Issues: If you are unable to download or access your purchased files due to technical problems on our end, and we cannot resolve the issue
- Duplicate Purchase: If you accidentally purchased the same product twice
- Product Not As Described: If the product is significantly different from its description
- Corrupted Files: If the files are corrupted and we cannot provide working replacements
Refund Request Process
To request a refund:
- Contact us at [YOUR EMAIL ADDRESS] within [NUMBER] days of purchase
- Include your order number and the reason for your request
- We will review your request and respond within [NUMBER] business days
Non-Refundable Situations
We cannot offer refunds if:
- You have already downloaded the files
- You changed your mind after purchase
- The product doesn't meet expectations that weren't part of the product description
- You don't have the required software to use the product (system requirements are listed on product pages)
Before You Buy
We encourage you to:
- Read the full product description carefully
- Check any system requirements or compatibility information
- Review any preview images or samples provided
- Contact us with questions before purchasing
Contact Us
If you have any questions about this policy or need assistance with a purchase, please contact us at: [YOUR EMAIL ADDRESS]
Last updated: [DATE]